How to respond to privacy concerns from customers Protecting our customer data is our top priority when using our tools. If asked, try answering with this. Dominique Tuck
With the number data-leaks often publicised in the media, data privacy, safe storage and safe usage of data is a top concern for customers. You can help your customers understand that Virtual Assist is a safe application to use by addressing some of their concerns.
Q: Is my information safe?
A: Yes. Virtual Assist is maintained in line with the Data Protection laws in Australia, and is hosted on a private cloud that's encrypted and regularly security tested and updated. Your data is held purely for the purpose of conducting assessments to help you progress your claim and can be permanently deleted upon request.
Need more information? Feel free to pass on your customer query to email@example.com to get help.Did this answer your question?