Explaining Data Usage to Customers

Explaining Data Usage to Customers Read on to get some more information on how much data is used while streaming video to Virtual Assist. Dominique Tuck

Virtual Assist typically works best when your customer streams their video using their mobile data. With so many external factors in play, your customer’s network conditions will play a part in the quality of the video stream, and then have an impact on the amount of data they upload to Virtual Assist. Naturally, your customer might be curious about how much data will be required to conduct the assessment. A simple answer to them can be: “It varies, but we liken the data usage to uploading a video to Facebook or Youtube”. For more detail, read on below:

Here’s some averages on data streaming uploads. 

Low quality video: 240p or 320p. Low-quality settings will use about 0.3GB (300MB) per hour.

SD quality video: 480p video. SD-quality video uses about 0.7GB (700MB) per hour.

HD quality video: Between 720p and 2K. HD-quality video uses about 0.9GB (720p), 1.5GB (1080p).

 

How does this compare to an average data plan?

 Typical data plans range between 2GB, to 10GB. 

 

A 2GB plan will let you stream up to:

6.5 hours of low-quality video

2.8 hours of standard definition video

2.2 hours of 720p video

1.3 hours of 1080p video

A 5GB plan will let you stream up to:

16.25 hours of low-quality video

7 hours of standard definition video

5.5 hours of 720p video

3.25 hours of 1080p video

A 10GB plan will let you stream

32.5 hours of low-quality video

14 hours of standard definition video

11 hours of 720p video

6.5 hours of 1080p video

Just remember — these are close estimations for video streaming. Uploading HD videos will incur different charges. If your customer is concerned, please try to run your session via Wifi. 

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