Easing customer concerns about Virtual Assist.

Easing customer concerns about Virtual Assist. Data privacy is a top concern for consumers more than ever before! Here's how to assure your customers that Virtual Assist is safe to use. Dominique Tuck

In today's hyper-connected society, it's natural for customers to feel concerned about privacy, or unsure about new technology. Here's an example of a great response if your customer is feeling uneasy about VA.

Concern: "What's Virtual Assist? I've never heard of it before."

"Virtual Assist is video streaming tool that allows us to assess your claim faster than waiting for an assessor to visit you. We offer this tool because it helps speed up your claim so you can get help much faster than traditional site inspections! You don't have to download any apps, we just send you a one-time only link that allows you to stream live video back to an assessor. The link we send terminates once we end the session, so it's extremely safe for you to use! Plus, Virtual Assist complies with the Australian Privacy principles contained in the Privacy Act 1988.

You can have a read of the Virtual Assist privacy policy on the official website, virtualassist.io

Would you like to continue?"

What about other objections to using the tool?

Here's some other tips for common objections you might come across when booking assessments or talking to customers before starting a VA.

Objection: "I'm not very good with technology!"

"That's okay, the assessment is very simple! Your assessor will be on the phone with you the whole time and will be guiding you through each step. We can always book a physical assessment if we find it doesn't work - all it takes is a couple of minutes to give it a go, and if we're successful, we can get your claim processed faster!

Sound fair enough?"

Objection: "What if there is some damage that isn’t visible?"

"Our assessors are highly experienced. Our assessments are always non-invasive, meaning we can only view damage that is visible. Be assured that if any additional damages are identified during your claim this can be advised to your insurer.

Given this are you happy to proceed?”

Have you had a question or concern that you weren't sure how to answer?

Let us know by messaging support@codafication.com

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